ARIS Product Services
ARIS Product Services enable the continuous optimization of ARIS usage and allow you to get the most from your BPM initiatives. Services include license management, installation services and various levels of software support. For customers and partners, IDS Scheer offers customized support with the delivery of additional services on a time and material basis. The ARIS Product service portfolio includes:
- Standard Support for all IDS Scheer Products
- Enhanced Support for specific IDS Scheer Products
- Solution Environment Support to help customers optimize the use of ARIS product and solutions
- Field Support, including all technical onsite work, such as installation services, upgrades, etc.
- Online Services, including online customer support system, download areas, etc.
Standard Maintenance
License Management
The IDS Scheer Standard Support team sizes and configures the necessary software license agreements depending on your requirements and the various conditions of the software. This service includes partner management.
Software Support
In addition to standard Service Desk functions, IDS Scheer Software Support includes Communication and Escalation Management related to malfunctions and provision of new software releases or patches.
IDS Scheer’s Global Managed Services team provides you with a globally operated, award-winning Service Desk. Our follow-the-sun support service includes six regional Managed Service Centers in Asia Pacific, Europe and the Americas. Standardized processes are based on ISO 9001:2000, ITIL and SAS70 and we utilize IDS Scheer products to manage customer services levels (e.g., ARIS PPM to evaluate the support process performance). IDS Scheer delivers quality-based support for all your needs – quickly and efficiently:
- Support
- Communication
- Malfunction analysis
- Software release management
Download Support Information
For the latest information about release cycles and support information regarding specific ARIS releases, visit our download area.
Standard Maintenance
License Management
The IDS Scheer Standard Support team sizes and configures the necessary software license agreements depending on your requirements and the various conditions of the software. This service includes partner management.
Software Support
In addition to standard Service Desk functions, IDS Scheer Software Support includes Communication and Escalation Management related to malfunctions and provision of new software releases or patches.
IDS Scheer’s Global Managed Services team provides you with a globally operated, award-winning Service Desk. Our follow-the-sun support service includes six regional Managed Service Centers in Asia Pacific, Europe and the Americas. Standardized processes are based on ISO 9001:2000, ITIL and SAS70 and we utilize IDS Scheer products to manage customer services levels (e.g., ARIS PPM to evaluate the support process performance). IDS Scheer delivers quality-based support for all your needs – quickly and efficiently:
- Support
- Communication
- Malfunction analysis
- Software release management
Enhanced Maintenance
Enhanced Support offers bundled ARIS-specific, onsite and remote services to optimize your use of ARIS products or solutions. With Enhanced Support, you will
- Decrease the Total Cost of Ownership (TCO) of ARIS
- Continuously increase the performance of your ARIS environment
- Benefit from ARIS Best Practices
- Enjoy a single IDS Scheer point of contact for your ARIS-specific requests and service performance reporting
- Have the option of extended support, even after the support announcement of a specific version
Enhanced Maintenance
Enhanced Support offers bundled ARIS-specific, onsite and remote services to optimize your use of ARIS products or solutions. With Enhanced Support, you will
- Decrease the Total Cost of Ownership (TCO) of ARIS
- Continuously increase the performance of your ARIS environment
- Benefit from ARIS Best Practices
- Enjoy a single IDS Scheer point of contact for your ARIS-specific requests and service performance reporting
- Have the option of extended support, even after the support announcement of a specific version
Solution Environment Support
With a deep understanding of ARIS products and the underlying technology, your company can maximize the return of your ARIS investment and continuously optimize your ARIS software installation and the interfaces to other systems. ARIS Solution Environment Support supports your internal technical ARIS team with ARIS experts from IDS Scheer. We offer customized, monthly service fee contracts, with defined service levels and the requirements for the support scale.
Solution Environment Support services are delivered remote and onsite. Remotely, your defined ARIS specialists contact the IDS Scheer Service Desk for answers to their questions and inquiries. With remote access to your ARIS environment, service is delivered from our globally operated, ISO 9001:2000 certified and award winning Service Desk (link to Standard Support). Standardized processes are based on ITIL and SAS70 and we utilize IDS Scheer products to manage customer services levels.
Onsite services include installations and technical optimizations, together with your ARIS support team, and are tailored to your specific needs.
Solution Environment Support
With a deep understanding of ARIS products and the underlying technology, your company can maximize the return of your ARIS investment and continuously optimize your ARIS software installation and the interfaces to other systems. ARIS Solution Environment Support supports your internal technical ARIS team with ARIS experts from IDS Scheer. We offer customized, monthly service fee contracts, with defined service levels and the requirements for the support scale.
Solution Environment Support services are delivered remote and onsite. Remotely, your defined ARIS specialists contact the IDS Scheer Service Desk for answers to their questions and inquiries. With remote access to your ARIS environment, service is delivered from our globally operated, ISO 9001:2000 certified and award winning Service Desk. Standardized processes are based on ITIL and SAS70 and we utilize IDS Scheer products to manage customer services levels.
Onsite services include installations and technical optimizations, together with your ARIS support team, and are tailored to your specific needs.
Field Support
Field Support
For all new and existing customers, IDS Scheer offers Field Support for the professional installation of ARIS in an enterprise environment or a change in their productive environment (system upgrade, network changes or related systems changes). IDS Scheer Field Support ensures maximum performance and system stability of your ARIS environment. Field Support is charged on time and material basis.
Installation Services
IDS Scheer Field Support begins with the professional installation of ARIS products at the customer location(s). During the installation, our Field Services team follows IDS Scheer’s time-tested installation procedures, including in-depth testing and consideration of all system requirements within your environment. The customer is fully involved in this process, especially during the system administrator ARIS basic technology training.
Additional Services
Field support not only involves new installations but also support for product upgrades and changes in your system background (e.g., database systems or network environment). Field Services also support system extensions via additional ARIS modules or per customer-specific requirements.
Key Benefits
- Professional installation of your ARIS system environment by qualified specialists
- Maximum stability, failure-free and reliable operations
- Detailed documentation
- Full support for systems installed by IDS Scheer Field Support
- Previous version data conversion (when applicable)
- Possibility of remote installation
Field Support
Field Support
For all new and existing customers, IDS Scheer offers Field Support for the professional installation of ARIS in an enterprise environment or a change in their productive environment (system upgrade, network changes or related systems changes). IDS Scheer Field Support ensures maximum performance and system stability of your ARIS environment. Field Support is charged on time and material basis.
Installation Services
IDS Scheer Field Support begins with the professional installation of ARIS products at the customer location(s). During the installation, our Field Services team follows IDS Scheer’s time-tested installation procedures, including in-depth testing and consideration of all system requirements within your environment. The customer is fully involved in this process, especially during the system administrator ARIS basic technology training.
Additional Services
Field support not only involves new installations but also support for product upgrades and changes in your system background (e.g., database systems or network environment). Field Services also support system extensions via additional ARIS modules or per customer-specific requirements.
Key Benefits
- Professional installation of your ARIS system environment by qualified specialists
- Maximum stability, failure-free and reliable operations
- Detailed documentation
- Full support for systems installed by IDS Scheer Field Support
- Previous version data conversion (when applicable)
- Possibility of remote installation
Online Services
Online Services
Online Services
IDS Scheer’s Website is an invaluable resource for our ARIS Product Services customers.
Download area
Keep your ARIS software up-to-date via links to the IDS Scheer ftp-server to download the latest ARIS and ARIS PPM patches and fixes.
Solution Database
In an online solution database, IDS Scheer customers and partners can search via specific ARIS product names, other items or full text. The database is chockfull of many solutions and causes for typical and common problems and often eliminates the need to contact the support organization.